If you are not satisfied or have concerns about any aspect of our practice, please let us know. You will always be listened to and your compliant will be treated seriously. We will do our best to resolve the situation. If your complaint involves your child, (it could be about bullying or your child’s learning for example) please see your child’s Head of Year.
Heads of Year 2009 - 10
Year 7 Ms Barnes Year 8 Ms. Silva Year 9 Mr. Onabiyi Year 10 Ms. Palmer Year 11 Ms. Begum
If your concerns cannot be resolved at this level, it will be passed on to a senior member of staff.
More serious complaints A more serious complaint or a confidential issue should be referred in the first instance to a deputy headteacher. She will alert the headteacher who will ensure that the formal Complaints Policy is followed.
This could involve:
Putting the complaint in writing. Involving governors if necessary. Holding a formal hearing. Referral to CEA @ Islington A copy of the full Complaints Policy is available on request.
