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Concerns and complaints

If you are not satisfied or have concerns about any aspect of our practice, please let us know.  You will always be listened to and your complaint will be treated seriously.  We will do our best to resolve the situation.

If your complaint involves your child (it could be about bullying or your child’s learning for example) please see your child’s Head of House.

Heads of House 2018-19

Dr Leonard Amechi            Aquila House    
Mr Shah Alom                   Pegasus House    
Mr Lee Evans                    Orion House    
Ms Shabana Begum           Cygnus House    

If your concern cannot be resolved at this level, it will be passed on to a senior member of staff.

 

More serious complaints

A more serious complaint or a confidential issue should be referred in the first instance to our Deputy Headteacher, Ms Holly Wilkins. Ms Wilkins will alert the Headteacher who will ensure that the formal Complaints Policy is followed.

This could involve:

  • Putting the complaint in writing;
  • Involving governors if necessary;
  • Holding a formal hearing;
  • Referral to Cambridge Education @ Islington.

A copy of the full Complaints Policy is available on request.