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Concerns and complaints
If you are not satisfied or have concerns about any aspect of our practice, please let us know. You will always be listened to and your complaint will be treated seriously. We will do our best to resolve the situation.
If your complaint involves your child, (it could be about bullying or your child’s learning for example) please see your child’s Head of House.
Heads of House 2017-18
Dr Leonard Amechi Aquila House
Ms Carley Stephenson Pegasus House
Ms Saliha Saleem Orion House
Ms Diane Stirling Cygnus House
Ms Ximena Silva Head of Year 11
If your concerns cannot be resolved at this level, it will be passed on to a senior member of staff.
More serious complaints
A more serious complaint or a confidential issue should be referred in the first instance to a deputy headteacher. S/he will alert the headteacher who will ensure that the formal Complaints Policy is followed.
This could involve:
Putting the complaint in writing
Involving governors if necessary
Holding a formal hearing
Referral to Cambridge Education @ Islington
A copy of the full Complaints Policy is available on request.