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Concerns and Complaints
If you are not satisfied or have concerns about any aspect of our practice, please let us know. You will always be listened to and your complaint will be treated seriously. We will do our best to resolve the situation.
If your complaint involves your child (it could be about bullying or your child’s learning for example) please see your child’s Head of Year.
Heads of Year 2020-21
Ms Nikita Tailor Head of Year 7
Mr Shah Alom Head of Year 8
Mr Lee Evans Head of Year 9
Ms Jasmine Ndona Head of Year 10
Dr Leonard Amechi Head of Year 11
If your concern cannot be resolved at this level, it will be passed on to a senior member of staff.
More serious complaints
A more serious complaint or a confidential issue should be referred in the first instance to our Associate Headteacher, Ms Tina Southall. Ms Southall will alert the Headteacher who will ensure that the formal Complaints Policy is followed.
This could involve:
- Putting the complaint in writing;
- Involving governors if necessary;
- Holding a formal hearing;
- Referral to Cambridge Education @ Islington.
Please note that Subject Access Requests are not able to be processed while the school is closed during holiday periods. We will respond to any such request as soon as the school reopens.