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Concerns and Complaints

If you are not satisfied or have concerns about any aspect of our practice, please let us know.  You will always be listened to and your complaint will be treated seriously.  We will do our best to resolve the situation.

If your complaint involves your child (it could be about bullying or your child’s learning for example) please see your child’s Head of Year.

Heads of Year 2020-21

Ms Nikita Tailor         Head of Year 7

Mr Shah Alom           Head of Year 8    

Mr Lee Evans            Head of Year 9   

Ms Jasmine Ndona     Head of Year 10

Dr Leonard Amechi    Head of Year 11    

If your concern cannot be resolved at this level, it will be passed on to a senior member of staff.

More serious complaints

A more serious complaint or a confidential issue should be referred in the first instance to our Associate Headteacher, Ms Tina Southall. Ms Southall will alert the Headteacher who will ensure that the formal Complaints Policy is followed.

This could involve:

  • Putting the complaint in writing;
  • Involving governors if necessary;
  • Holding a formal hearing;
  • Referral to Cambridge Education @ Islington.

Click here for our Complaints Policy

Please note that  Subject Access Requests  are not  able to be processed while the school is closed during holiday periods. We will respond to any such request as soon as the school reopens.